Shipping policy

Shipping Policy

Thank you for shopping at Büşra Tunç Art. We ship high-quality canvas paintings and prints worldwide from Turkey using PTT (Turkish Post) international services.

Processing Time

Orders are processed and shipped within 1–5 business days after payment is received (excluding weekends and Turkish public holidays). You will receive an order confirmation email, followed by a second email with your tracking number once the package has been handed over to PTT.

Shipping Methods & Tracking

We ship with PTT Posta Kolisi (air service preferred) and PTT EMS (express) when available and suitable for the order. All packages include tracking. You can track your shipment at: https://gonderitakip.ptt.gov.tr/

Estimated Delivery Times

Delivery times start counting after the package is dispatched and are estimates only. Actual delivery may vary due to customs, local postal services, peak seasons, or remote locations.

  • Europe: 7–18 business days
  • United Kingdom: 7–20 business days
  • United States & Canada: 10–25 business days
  • Australia & New Zealand: 12–30 business days
  • Rest of the World: 10–35 business days

Surface (non-air) options are available in some cases and take significantly longer.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, package weight, and dimensions. Free standard shipping may be available on orders over a certain amount — this will be automatically applied at checkout when eligible.

Packaging

We take special care with canvas artworks:

  • Most prints are shipped rolled in sturdy protective tubes.
  • Stretched or framed canvases are carefully protected with corner guards, multiple protective layers, and reinforced packaging.

Customs Duties, Taxes & Import Fees

International orders may be subject to import duties, VAT, GST, or other taxes and fees charged by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

We declare the accurate value of every shipment. Any delays caused by customs clearance are outside our control.

Lost, Damaged or Delayed Packages

If your package is lost or arrives damaged, please contact us within 14 days with your order number, tracking number, and photos (for damage claims). We will open a claim with PTT and assist you with a resolution (replacement or refund) after investigation.

We are not responsible for delays caused by customs, incorrect addresses provided by the customer, or packages refused by the recipient.

Questions?

If you have any questions about shipping to your country before placing an order, please contact us. We’re happy to help.